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lifecell and Optiva Enabled Continuous Connectivity for Ukraine in Dangerous Times

Case Study in Numbers

12 weeks

to deploy a production-ready, fully upgraded BSS platform

45% faster

deployment time for new disaster recovery sites during war

1 minute

to onboard a new subscriber digitally, without travel to physical locations

Customer Background

lifecell is a Ukrainian telecommunications operator providing mobile communication and data transfer services based on high-speed internet. The company offers convenient and beneficial tariffs and services for users of smart devices.

Customer Opportunity

As the geo-political situation in Ukraine worsened, the top priority for lifecell was to ensure the continuity of its telecom services to citizens, military, and medical workers. It urgently needed a reliable and flexible solution to quickly and securely implement a self-managed disaster recovery strategy to drive its operations. 

 

The existing disaster recovery site was near the frontline, and a new safe disaster recovery site was a critical requirement. In addition, because 60% of lifecell employees were unable to work in their local offices, the ability to operate and maintain these systems remotely was mandatory.  Without this, the citizens of Ukraine were at risk of losing critical connectivity services.

 

Despite the war, lifecell was also determined to expand its BSS and charging systems to keep pace with current and future customer needs, including opportunities presented by 5G connectivity and beyond. It had plans to introduce new capabilities via functional enhancements of its existing revenue monetization technology stack, and it aimed to provide expanded support for its existing VoLTE services and enhance policy control.

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When the war began, our top priority was to protect our customers and their connectivity. Optiva’s modern and reliable platform enabled us to deploy a critical new disaster recovery site in just six weeks. Configuration flexibility allows us to configure non-standard products and functionalities. Optiva also empowered us to implement billing for new services in just several hours. It was critical for keeping Ukrainians connected when so many people were forced to leave their homes and the country. Despite the crisis, we have undergone a digital transformation and will continue to upgrade and expand our mission-critical systems by working closely with Optiva’s professional and highly experienced team and leveraging its BSS solutions to launch 5G services to rebuild our nation.

Volodymyr Rusanovych

Manager, Applications Operations

lifecell

Solution