Accessibility for Ontarians with Disabilities Act
ACCESSIBLE CUSTOMER SERVICE PLAN
Optiva Inc. is committed to providing excellent service to all customers including persons with disabilities. Our goal is to create an environment that is inclusive of all members of the community. Optiva Inc. focuses on identifying, removing, and preventing barriers for persons with disabilities. Optiva Inc. Policies and Procedures comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR). These Policies and Procedures will be reviewed and updated regularly in efforts to increase accessibility for persons with disabilities.
Comments and feedback about the delivery of services to persons with disabilities are welcome, as it may help identify areas that require change and assist in continuous improvement. Feedback will be addressed immediately, although some responses may require a more in-depth review. Thank you for the opportunity to continually improve delivery of our services to our valued clients.
To provide feedback or suggestions please contact us using any of the following methods:
2233 Argentia Rd. East Tower, Suite 302
Attention: AODA Policy Manager
Please note, our AODA Policies and Procedures are available for review upon request and in an accessible format. Alternative formats of company communication are also
available upon request.