Optiva BSS Platform™
Full revenue and customer management suite, leveraging GenAI and built for digital telcos and MVNOs/MVNEs disrupting with innovation and speed
Full BSS suite:
Dealer Care & Wholesale
Consumer Self Care
Online Rating & Charging
Customer Management
Billing & Product Catalog
Online Rating & Charging
Optiva BSS Platform benefits
01.
Complete
BSS suite
End-to-end revenue and customer management with lean and tightly integrated modules
02.
End-to-end digital Experience
Digital customer journeys from onboarding to self care powered by all digital operations
03.
GenAI-driven
customer care
Integration with Google Cloud’s BigQuery and Analytics for deep learning, real-time market data, and hyper-personalized upsell, loyalty, and churn prevention
04.
Future-ready with 5G & automation
Simplified out-of-the-box product templates, fast delivery, and automated operations
Customers innovating with Optiva BSS Platform
Features that make Optiva BSS Platform unique and complete
End-to-end GenAI-enabled digital experience
Optiva offers superior customer experience with a single unified customer and service model, supporting multiple lines of businesses and leveraging GenAI and integration with Google Cloud’s BigQuery and Analytics. Optiva BSS automates real-time feedback loops to fulfill customers’ personalized digital experiences while reducing costs.
Digital engagement
Few clicks to digital on-boarding and multi-touchpoint self care (e.g., mobile app, web care, chatbot, etc.), offering all-digital and fast alternatives that lead to improved NPS at a lower cost of service
Digital customer experience
Single customer data source ensures consistent customer experience across all channels and services in real-time
Catalog-driven digital configuration and operations
Single-source driven configuration across all BSS modules and touchpoints and across all access channels
Operational efficiencies through a streamlined fulfillment across the tightly integrated end-to-end suite leads to improved time to market
Future-ready and flexible revenue management
Monetizing today’s services and building capabilities for the future, such as 5G, innovative bundling of services with OTT partners, digital lifestyle, and more, require innovative monetization capabilities. Optiva offers future-ready, flexible support for full customer lifecycle monetization that is built for growth and innovation at speed.
Monetization built for future growth
Offer 3G, 4G, and 5G services with dynamic data controls, integrated real-time policy, and subscription plans for creating simple yet intelligent and rewarding monetization plans
Flexible and personalized offerings
Catalog management, rating, and charging for bundling and tailoring offers focused on enhanced customer engagement and acquisition
Monetization across customer and growth lifecycle
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Acquire with simple and intuitive bundles and plans
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Grow with innovative bundling of own services with partners and OTTs
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Engage with intelligent real-time offers and promotions
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Expand with ‘customer-get-customer’ from family and group incentives
Full customer management
Today’s businesses are satisfying customer expectations with all-digital interactions. Customers expect the same fast and personalized interactions from telcos too. To provide superior and consistent CX across all touchpoints, Optiva offers one source of truth for customer data. This provides complete control of end-to-end customer management and care.
Single and central customer view
One single source of customer data for all services ensures a consistent customer experience across all services and devices
Enables single edit and single data lake for all analytics-based services
Full customer lifecycle support
Functionalities and capabilities to support all stages of the customer lifecycle, including digital onboarding, care, billing, support, upsell, and loyalty
Holistic care – Self serve/dealer care/customer care
End-to-end customer complaint and care management with registration of complaints, assignment, and escalation based on rules, resolution, and closure and charge reversals
Innovate at speed and stay ahead of competition
New digital opportunities come with intense competition. To succeed, the evolution of telcos into tech companies is imminent. Optiva BSS Platform can be the core engine of your transformation journey.
Evergreen centrally managed software
CI/CD pipelines and one centralized version of the software ensure you are always on the latest version with no risk of software end of life
No-code fast configuration
Easy configuration with automated testing offer fast time to market with the ability to launch new products in hours
Automated testing framework for 10x greater testing in 1/10th of time
Launch a new MNO, MVNO, digital brand or MVNE in 3 months
Optiva BSS Platform fast track pack provides exhaustive OOTB configurable options to launch new services within 3 months
Fast onboarding of partners
Fast onboarding for partners and integration with partner management system for full partner lifecycle management
Cloud-technology foundation with extendable open architecture
With multiple live cloud deployments, Optiva BSS Platform is a proven technology optimized to support small implementations, experiments, and scale to millions of subscribers in any private or public cloud environment.
Support for open standard APIs provides easy and fast integration and onboarding for partners. Get real-time access to all functions with the ability to integrate 360° feedback loops.
