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Enriching Lives: Building a Better
Trinidad and Tobago

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Case Study in Numbers

Digital Transformation

of whole billing and BSS platform

Improved CX

digital touchpoints, billing and care

Network Reach

increase to cover 85% of the country

in a very difficult and distributed terrain

Customer Background

Imagine your country is relying on you to create high-speed wireless and fiber optic networks as a precursor for national development. That’s the everyday challenge faced by Telecommunications Services of Trinidad and Tobago (TSTT).

TSTT knew it must transform itself into an agile broadband communications company, so it began to update its processes and enlist key partners — not vendors but true partners — who would be invested in their long-term success. That’s when they turned to Optiva.


As the country’s largest provider of communications solutions to residential and commercial markets, TSTT plays a vital role in the advancement of energy, medical, government, manufacturing, education, and tourism industries. As the internet of things, 5G, robotics and artificial intelligence continue to evolve, the world of telecommunications is fundamentally changing, and the people of Trinidad and Tobago rely on TSTT to keep them connected and competitive. 


“When we design new services, we have user and technical requirements, but we must also consider business and technological realities,” said Walcott. “Optiva helped us bridge that gap with their creativity and innovative solutions. They delivered on every one of our requirements, developing cutting-edge, cost-efficient systems which not only drive our operations but also meet our margin targets.” 

Digital Transformation – “Life is On”

TSTT’s entire wireless solution is now on the Optiva billing and business platform, representing a vital step in their digital transformation. Recently, Optiva also began supporting TSTT to enhance their end-customer experience. “The reality is Optiva has provided the opportunity for us to positively leverage our relationship with Ericsson as it relates to our wireless solution,” said Walcott.


In 2016, TSTT deployed its new 4G LTE broadband wireless network, a first for Trinidad and Tobago, and services now cover 85% of the country. TSTT also accelerated their timeline to expand their fiber optic and fixed wireless networks, a big step in the company’s plan to remove dependency on copper by 2018.