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North American, Tier 1 operator in Canada, Partnered with Optiva to Drive Growth of its MVNO Operations

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Case Study in Numbers

Faster Rollout

of offerings and bundles for the new &

diverse target segment needs

Improved CX

empowering self-care and digitalization

for service differentiation

TCO Savings

with a single multi-tenant implementation

for all brands

Customer Background

One of the largest North American CSPs in Canada and mobile virtual network enabler (MVNE) platform provider to MVNOs and sub-brands. It operates in a highly competitive market dominated by the post-paid business model. Its goal was to target youth and price-sensitive customer segments with prepaid commercial models without compromising the positioning of its existing brand.

Customer Challenge

The CSP was searching for a multi-tenant and flexible business support system (BSS) that could enable the faster rollout of flexible and diverse offers for its various MVNOs, targeting the different segments e.g. youth and price-sensitive subscribers.


The CSP further desired to offer its customers choice and control by providing them with the flexibility to select and build plans and bundles of their choice while also delivering a complete digital customer experience. The technology solution it sought had to be proven and capable of driving superior customer satisfaction.

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Successful innovation in the telecom industry means implementing new ideas at top speed. Optiva's cloud optimized 5G Plus BSS empowers our customers to monetize new revenue streams at the speed they need to succeed.

Joy King

VP, GTM Strategy

Optiva

The Solution Deployed