Mexican Service Provider Accesses a Varied MVNO Subscriber Base With Optiva
Share link
Case Study in Numbers
2 Months
for OnBoarding and Configuration
of a greenfield MVNO
Enhanced CX
Better expereince to subscribers with
self-care, policy control & automation
Scalability
to meet the increased capacity
to serve multiple brands
Customer Background
A leading provider of wireless communications services in Mexico and among the top ten strongest brands in the telecom sector, according to the 2020 Brand Finance Telecom 150 report. It also offers a wide range of services and content, including video, music, games, and other applications that subscribers can access from mobile devices.
Customer Challenge
To further accelerate its business growth in the Mexican market, the service provider aimed to leverage its network infrastructure to launch and support MVNOs and digital brands to meet different customer segments' needs. Further, per government regulations, it is required to provide end-to-end MVNE services to potential MVNOs.
Its main BSS stack lacked the agility and multi-tenancy capabilities to onboard multiple MVNOs and support advanced digital experiences. Additionally, it wanted a separate BSS stack that enabled OOTB flexibility to differentiate various MVNOs while providing a single cost-effective and simple-to-configure end-to-end business support system.
Successful innovation in the telecom industry means implementing new ideas at top speed. Optiva's cloud optimized 5G Plus BSS empowers our customers to monetize new revenue streams at the speed they need to succeed.