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Omantel Prepares for Future Growth With Optiva’s Multi-Play Real-Time Converged Charging

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Case Study in Numbers

6 lines of businesses

one charging system, serving a total of 3.5+ million subscribers

90 offers

with 14000+ subscriptions over the system

20+ interfaces

northbound and southbound interfaces for 230+ applications

Customer Background

Omantel is the leading telecom provider in Oman and a regional leader in the Middle East 

Omantel provides fixed, wireless, and broadband services. It leads the market with innovation and continuously delivers superior customer experience. Omantel is the first operator to launch 5G for fixed and mobile in the region and is on track to deliver full 5G coverage by the end of 2023.

Customer Opportunity

Oman’s telecom market is at a point of inflection. With the launch of 5G, new products and services will increase competition with a third entrant into the Oman telecom market. Additionally, the economy is sluggish as a result of the global post-pandemic slowdown. 

Omantel made the best use of its position and prepared the organization for future growth, revenue diversification, and expansion towards the enterprise domain. Its future growth requires a robust yet flexible foundation — a platform that can innovate and deliver value quickly to delight customers and surprise the competition.

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With Optiva as our partner, we feel confident to execute our digital transformation strategy and play our role in the Oman 2040 vision.
Optiva’s cloud-native technology leadership and automation framework will allow us to launch services faster as we embark on the next phase of our growth with 5G and new digital services.

Samy Ghassany